How do I cancel and get refund on my AirSWIFT flight?

The Philippines-based boutique airline is committed to offering an excellent flying experience and professionalism for customer satisfaction. AirSWIFT prioritizes the high-quality services, security, and safety of its customers, and it is one of the most reliable airlines in the Philippines. No matter how reliable it is, anything can happen at any time; similarly, sometimes traveling can be unpredictable, and plans can be changed. If you have booked a flight ticket with AirSWIFT, you must know the cancellation policy to avoid unexpected charges and complications. In this article, we will learn about the process of cancellation and refunding of AirSWIFT so that if the flight gets canceled due to any reason, you will be aware of what to do. 

AirSWIFT Cancellation Policy

Complications can happen anywhere, and like most airlines, AirSWIFT understands that these circumstances can occur and that their occurrence can change or cancel travel plans. For those cases, the airline has made some rules and guidelines to handle these scenarios fairly. In such cases, passengers have to either modify the plans or cancel them, and the airline sometimes refunds the amount of the ticket. This refund depends on various factors, such as the type of fare, cancellation request timings, and flight route. 

Cancellation Time and Fees

The timing of the request determines the amount of fees that will be applied for the cancellation and also how much will be returned. In general, the earlier you request a cancellation, the higher the chances of a better return or credit. Compared to last-minute modifications, cancellation requests made before the extended period close to the departure date reduce the penalties. 

Types of tickets and importance at AirSWIFT

Different types of tickets or fare types totally determine the cancellation options and return charges. Tickets of higher class, like flexible or premium tickets, usually have more convenient terms, while cheaper seats that come with heavy discounts or promotional fares might have strict policies. It is suggested that customers are aware of their ticket type or the specific condition of that ticket type during the time of booking. 

AirSWIFT refund process and option

If you cancel your flight, then the airline will offer you two main options:

• A refund on your original mode of payment 
• Travel credit for future flights

If you choose the option for a refund, then the airline will initiate the refund request as soon as they get your request, and then it will be credited to your account. On the other hand, if you choose the Travel credit option, it will be available for a certain period of time, as well as its terms and conditions. 

How do you make a cancellation request?

Passengers can cancel a flight booking through AirSWIFT's official website or the office customer service hotline where they made the booking. Let's discuss both methods.

• Through the website of AirSWIFT: To cancel the flight through the official website of AirSWIFT, you must visit the official website, www.air-swift.com. After that, you have to navigate the "Manage My Booking" option, where you will have to provide your name and reference number. After providing the details, you have to select the flight you want to cancel, and then you will be able to cancel it.
• Through the phone call: Passengers can also contact the customer service team of AirSWIFT; once you are connected with a representative, you have to ask them to help you cancel your flight, and they will provide you with the required guidance and advice. There are several hotlines you can contact, such as:
  • Manila Flight Reservation Hotline: (02) 5318 5940 (Daily) between 8 AM to 7 PM
  • El Nido Ticketing Office: +63 917 570 2924 (Daily) between 8 AM to 5 PM 
  • Tablas Ticketing Office: +63 976 376 0107 (Tuesday to Saturday) 6 AM to 3 PM

Conclusion 

In case something happens due to passengers having to cancel their travel plans, AirSWIFT has made these rules and guidelines to provide their customers with a more convenient service and experience. So, it is suggested that the customers know these rules and policies before booking their flight. You must always have all the details with you so that if you cancel your ticket, you can do it as early as possible to get most of the amount as a refund.