How do you request special assistance from Philippine Airlines?
  • 04 Jun, 2024
  • Travel tips
  • Travomint

How do you request special assistance from Philippine Airlines?

At Philippine Airlines, passengers do have the option of getting special assistance services, for which you need to visit the official website of Philippine Airlines or else you can select the call option because, with the direct help of approaching the on-call assistant, you are going to speak with the customer representative. However, to learn the basic steps that enable you to get through with the special assistance services, the first option to opt for the aid is connecting with the customer care representative, for which you will read the following steps and methods because they will bring you with the complete assistance and information aid. 

Various modes to request special assistance from Philippine Airlines:

Method: 1. Get access to Philippine Airlines through an online form: If you are willing to get the request made for Philippine Airlines by the online form support, then you are supposed to go through with the following passage because from the online form, the procedure will get relatively faster and you will be able to get access accordingly. 

  • First of all, you are going to visit the official website of Philippine airlines. 
  • Now, you need to select the homepage available before you fly tab
  • Here, choose the special needs and requests onscreen and the following PAL accessibility services.
  • To proceed, scroll down the page and tap on the "online disability assistance form."
  • Next, you need to press the option again for disability assistance, and the form will be displayed onscreen on the next page.
  • You need to mention every detail for your ticket under the required form tab and also the special assistance request. 
  • Once you complete the form online, you will finally have to submit the request online and proceed. 
  • In the end, you are going to receive the confirmation email directly from Philippine Airlines with a complete summary. 

Method: 2. Request Philippine Airlines special assistance via call: 

  • You need first to dial the Philippine Airlines customer care telephone number 1-800-435-9725
  • After placing the call, you must get along with the call prompts and select the language. 
  • Next, you need to listen to further voicemail computerized call commands carefully.
  • Now press the option that is against the special assistance service or facility.
  • Afterward, while you wait on-call for around4-5 minutes
  • Then, in the end, your call will connect with the customer care executive to discuss special assistance services. 

How do I book special assistance at the airport?

Sometimes, passengers have trouble getting the option to book special assistance services with the help of using a phone or online procedure. To avoid such drawbacks, you will have the option of using the airport helpdesk assistant. Provide the helpdesk team experts with the general ticketing information and give them the general medical certifications, and you will then intake the special assistance services. However, after the complete procedure, you are supposed to get the general information that is going to be referred to in terms of wheelchair assistance and special mobility devices. Once you get the services made, you are supposed to get access to the aid quite consistently. 

What passengers require special assistance?

Before accessing special assistance or mobility devices, passengers should know the services they will get in terms of special assistance services or facilities. In addition, when you are going to intake help for such services, you are supposed to use these services when you are getting the time for hearing, vision, cognitive, or developmental disabilities. However, you should state that you will have to consult or provide the necessary details for the special assistance services, and you will get assistance from the concerned team experts quite consistently. 

How do I get assistance at the airport?

When you have taken the special assistance services for the Philippine Airlines, passengers aren't given the option to get their check-in by using the online site's available check-in form. Instead, they will have to visit the airport helpdesk, and there, you will have to complete the check-in services at the airport. Once you have proceeded with the check-in tab online, you will have to provide the airport helpdesk assistant with the details, and you will have completed the check-in and then get with the arrangements for the special assistance in terms of the airport. Once you have completely met the travel requirements, you will get arranged according to your different services and requirements.