What is the best time of day to call customer service?

Are you worried about long waiting times when speaking to customer service? Customer service is usually available 24/7, so you can talk to a representative anytime. However, waiting hours are not always the same; they depend on several factors. The waiting hours increase, especially when several people try to contact the customer representative and vice versa. What is the best time of day to call customer service? We will discuss various questions and answers in the article below, so let's get started. 

When are customer service lines least busy?

The customer service lines are the least busy when the call volume is less. So you should avoid calling during the day, as everyone calls the team then only. Rather, you can choose to call early in the morning or late in the evening, because then the lines are least busy and in 3-5 minutes, you could speak to the customer executive. 

You should also avoid calling the airline during flight disruptions such as delays or cancellations because all the passengers call customer service at once, and it takes hours to speak to Someone. In that case, you should opt for other ways to talk to the agents. You can chat with customer service or message them on social media to get an exact and quick response. 

Are there specific hours when wait times are shortest?

No! There are no specific hours when the wait times are shorter; it is based on various factors. However, it is believed when you call customer service in the early morning from 06:00 am to 08:00 am or late evening from 9:00 p.m. to 11:00 p.m., the wait time might be shorter, but it's not hard and fast rule. 

Which days of the week typically have shorter wait times?

According to various online records, the wait time is shorter on Wednesdays and Tuesdays if you want to speak to customer service. People usually work these days and have other important stuff to do, so they hardly call customer service. The wait time is usually 60-70 % shorter than on weekends. Moreover, when calling these days, if you opt to make a call early in the morning or late in the evening, the wait time is much shorter, and it takes a minute to connect to Someone. 

Are there peak hours when it's best to avoid calling?

Yes! You should avoid calling customer service during the day from 1:00 p.m. to 7:00 p.m. because it's peak hour, and call volume is very high. Besides, you must avoid calling customer service during weekends; the call volume is high, as it's a holiday for everyone. In the case of an airline, if it is canceled or delayed, several passengers call the airline instantly and increase the traffic. In that case, you can always wait or opt for other contact channels to speak to Someone at customer service. 

Various factors might affect the waiting time when calling customer service. So, if the phone lines are busy or taking longer than expected, choose other methods like chat or email to contact customer service. 

Conclusion: 

By reading the article, hopefully, you will understand when is the best time to call customer service, when is the shortest wait time, which day of the week is best to call customer service, and if there are any peak hours when you should avoid calling. Moreover, if you still have any doubts, always go to the official website of the company you want to speak to and check out various contact channels available on the website. You get some of the best options, like chat, social media, email, etc., to connect with customer service and get real-time solutions.