- 17 Apr, 2025
Yes, you can get a refund from Japan Airlines if you meet their refund criteria. Getting a refund is one of the toughest jobs that a traveler feels upon a flight cancellation. In most cases, people don't get refunds just because they are not aware of the rules and guidelines. If you want to get a refund for your canceled flight on Japan Airlines, then this guide will teach you how it's going to work.
Japan Airlines refund policy
Here are the Japan Airlines refund policy guidelines, which are more important, and if you have any concerns regarding the refund, then you should read this out. You can also contact the JAL help page to learn more about the refund criteria and FAQs.
- As a traveler, it is important for you to understand that JAL may be unable to give you refunds if the fare is nonrefundable.
- Depending on the fare type, the refund matters along with other factors such as time of cancellation.
- Online ticket refunds are not applicable to all the fares available on Japan Airlines.
- People who are not eligible for an online refund may prefer to fill out a refund claim form or reach out to a JAL customer service agent.
- If the ticket involves any third-party agency for the reservation, then, unfortunately, JAL may not offer any help. for refunds and other services, contact the respective agent or travel company where the ticket is purchased.
- A refund should be purchased within a tenure of 13 months from the issue date; otherwise, as the period is over, no refund can be claimed.
- Refunds can be claimed for the full or unused segment of your Japan Airlines flight ticket.
- Kindly keep in mind that all the charges or fees included in the fare may not be refundable per the fare and refund rules. A traveler will only get the fare value or base ticket value.
Can I calculate my Japan Airlines refund?
Anyone who wants to claim their refund at JAL can calculate it. The refundable amount includes the base fares and fees for unused service charges minus the flight cancellation fee. If the fare type is nonrefundable, then only the taxes or fees will be refunded.
When do I get my Japan Airlines refund?
Depending on your mode of payment, your time of getting a refund depends. Generally, when one requests a refund claim, it goes through several internal processes on Japan Airlines. After that, when the airline releases the amount, it goes through the banking process. The whole process can vary based on whether you paid cash or used a credit card.
Credit Card: If you used a credit card to make a payment, you can easily get your refund within 1-2 billing cycles or 14 to 21 days.
Cash Purchases: When the purchases are made using cash then it will be updated in your bank account within a or two weeks.
How do I claim my JAL refund?
During a sudden plan change, if you have canceled your Japan Airlines flight ticket and you are eligible for a refund per the policy, then getting a refund would be easy for you. Normally, Japan Airlines allows one to request a refund via online and offline methods. Below are the methods explained.
- Refund claim form: You can easily fill out a refund form on the JAL.co.jp site. Once you have submitted it and provided all the required details, all you need to do is wait.
- Online method: You can go to the Manage My Booking portal and from there you can proceed with your refund procedure.
- Call JAL Agent: Use 1-800-525-3663, and you will easily speak to the agent who will help you with getting a quick refund.
