What is Japan Airlines Cancellation Policy?

Flying with Japan Airlines can be a wonderful experience, but for some reason, you need to cancel your Japan Airlines flight tickets. If you think of canceling your flight ticket and want to get the most out of it, you must understand Japan Airlines' flight cancellation policy. Reading the complete cancellation policy can take time, so here is the summarized cancellation policy, which you can read at any time to better understand. 

• Anyone can cancel a flight via the JAL website, call JAL call centers, or visit the airport. 
• You can cancel your JAL bookings anytime before the scheduled departure.
• Cancellation may charge a fee from you as per the fare rules.
• The flight cancellation fee on Japan Airlines depends on factors such as the time of booking or cancellation, fare type, flight route, and number of passengers.  
• Cancellation due to an emergency can be made without any fee. 
• After the deductions of cancellation charges, the rest of the amount will be refunded to the passengers.
• In some cases, Japan Airlines may refund the ticket value as credits that can be used for future travel. 
• Cancellation within 24 hours can be made without penalty, but it is important to meet this criteria.
• Under the 24-hour JAL flight cancellation policy, a full refund is considered only-
  • if the flight is operated by Japan Airlines only.
  • when the flight has the scheduled departure at least 7 days later,
  • when the purchase is not an award and group dooking.
• The flight must be canceled 30 minutes before departure; otherwise, it may not be canceled, or you may not receive a full refund. 

What is JAL refund policy?

A passenger who has canceled or is willing to cancel their Japan Airlines flight must understand its refund policy guidelines. Knowing the policy can help you get the most out of the refund. Below are some major highlights.

• Passengers must understand that there will be no refund depending on the fare type.
• Some fares are not eligible for online cancellation and refund; they must be requested via a refund form or by contacting a JAL agent.
• The traveler must contact the respective agency if the ticket is bought through a travel agency. 
• Passengers must request a refund within 13 months of the ticket issue date, before and after the travel.
• Refunds may be paid for the full value or unused part of the ticket. 
• The fee you paid for flight reservation and cancellation may not be refundable, but the ticket fare may.

How can I cancel my JAL reservation?

Sometimes, our plans change at the last minute; it happens with most people. But if you are thinking about canceling a Japan flight, you can choose from many ways, whether online or offline. Below are some ways described. Follow any method and make the flight cancellation. Remember to recall the flight cancellation guideline before commencing the cancellation on JAL. 

Via Phone Call: If you need help, call JAL's customer service department. Dial and talk to a JAL customer service executive. Explain to them whether you want to cancel or change Japan flights. They will help you manage your reservations, and you can request them to cancel them according to the fare rules. Find the steps below.

• Contact the JAL customer support team by dialing +1-800-525-3663.
• You will connected to the JAL call center system, where automatically generated instructions are given.
• Hear and follow the commands, and press the right keys to choose language and service options.
• Lastly, you will find a JAL agent to help you cancel the flight. 

Via Website: This one is easy. You can conveniently cancel the flight yourself. Start your online JAL flight cancellation process by visiting the official site and then moving to the Manage My Booking page, where you can cancel it. Let's see how it works. 

• Once you have opened jal.co.jp, go to the menu and select the Manage Bookings option.  
• Choose whether your ticket is domestic or international.
• Enter your ticket details and then do a flight search to retrieve your flight information. 
• You will find an option to "cancel the flight." Use it and follow the on-screen process. 
• Pay the cancellation charges as applicable and review them. 
• You will get the confirmation by phone or email as the payment is completed.
• A refund will be initiated once the airline verifies your cancellation per the terms and conditions.