How to Make a Request for a Refund in Vietnam Airlines

Vietnam Airlines is a state-owned and flag carrier airline in Vietnam. The airlines fly through 19 countries along 117 routes. Thus, it becomes crucial to understand its refund policy and how to request a refund to tackle any unforeseen circumstances. If you want to make a refund from the airline or just want to know about the process, then you are at the right place. As you finish reading this blog, you will be able to understand the different ways and policies for refunds from Vietnam Airlines.

What are the Methods to Request a Refund from Vietnam Airlines?

Vietnam Airlines acknowledges that passengers can be stranded in various circumstances, which can cause them to cancel their flights. The airline recognises this situation and thus allows passengers to make a request for refunds through multiple means. Different ways for the refund application include:

Request for a Refund Through Online Mode

Vietnam Airlines allows its passengers to get a refund by applying online from the comfort of their home environment. It can be done in the following steps:

• Firstly you have to visit the official website at vietnamairlines.com.

• Then, fill in the Reservation Code (PNR)/E-ticket Number and Last Name provided under the “Manage Booking” section.

• Then click “Search” to open your itineraries.

•  Then, select “Add Services” and click on “Refund (cancel booking and refund)”, provided under the "After Sale Support" column.

• From this, you will be reached to the "Refund" page of the airlines.

• Then you have to check the passenger's flight information, contact information, and refund amount, and then make a click on "Refund". 

•  Then your refund request has been made, and you will receive the refund confirmation through the registered e-mail ID you have provided while booking.

• Then, you will receive your refund amount within 15 business days from the card issuing bank.

Request for a Refund Through Chatbot

Vietnam Airlines provides a virtual chat assistant who works 24/7 to help you with any kind of problems you face during your booking or after your booking. You can ask it about any of your queries related to itinerary information, ticket purchases, payments, and more, and it will provide you with the best solution for you at the earliest. It is advised to ask short questions with the bot to make it understand clearly. If in any case, your query remains unsolved by the bot, then your query will be directly redirected to a customer support agent. Then, they will solve your query and give you the best solution to your problem.

Request for a Refund Through Telephone

Vietnam Airlines understands that any kind of problem can arise while asking for a refund through online mode. Thus, they provide an alternative method to help you with the means of making a phone call. You can call their customer support number at 19001100 (if you are calling from within Vietnam) and at +84 24 38320320 (if you are calling from outside Vietnam). These numbers are available 24/7 to help resolve your problems as soon as possible with the help of their team of experts.

Request for a Refund Through E-mail

Vietnam Airlines also provides you with another alternative method to make a request for your ticket refund, i.e. through your e-mail. You can e-mail your issue to them at Telesales@vietnamairlines.com. Through that, their experts will get back to you to solve your problems at the earliest and thus help you get your refund within the specified time.

General Policies for Refund 

As the process to make a refund from Vietnam Airlines is easy, in the same way, their refund policies, i.e. the terms and conditions to make such a request are also easy. The airlines do some of the refund process, whereas the final refund will get to you through your bank account policies. The policies for the refund in Vietnam Airlines include:

• The refund period to ask for a refund is before the flight departure date. This means you will not be able to get a refund if you make a request after or on the day of your scheduled flight departure.
• Vietnam Airlines will refund the money within 15 days of completing the full refund application to the bank from which the ticket was purchased.
• The time limit for refunds received by passengers will depend on the policies of the passengers' card issuing bank.
• After the ticket refund application process is completed, you will receive an email at your registered email address.

Conclusion

The policies and the process to get a refund from Vietnam Airlines are very simple and fast. They even provide their passengers with quite a few ways to make the rebate possible so that there won't be many issues for their customers.